Node Assistance

How can we
help you reconnect?

My Bookings

Manage itineraries, flight nodes, and ground transfers.

Payments

Billing protocols, invoices, and refund status.

Account Node

Security settings, MFA, and profile encryption.

Travel Alerts

Live network status and global travel advisories.

Direct Link Support.

Average response time: 90 SECONDS

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Global FAQ

How do I verify my flight node?
Verification codes are sent instantly to your registered mobile device and the UnlockNode app 24 hours before departure. This code serves as your digital encryption for gate access.
What is the refund protocol for delayed connectivity?
If a node is delayed by more than 120 minutes, our automated auditing system (Check24) triggers a partial credit back to your account node instantly.